Terms of Service

Last Updated: February 24, 2026

Sonder Interfaces, Inc. ("Sonder," "we," "our," or "us") welcomes you. We invite you to access and use our website located at https://sonder.inc and our mobile application, and any services, features, and functionality made available through them (collectively, the "Services" as further described in Section 1 below), subject to the following terms and conditions (the "Terms of Service" or "Terms"). These Terms of Service apply to all users of the Services.

Please read these Terms of Service carefully. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service, and the terms and conditions of our Privacy Policy (the "Privacy Policy"), which is hereby incorporated by reference (collectively, the "Agreement"). Your use of the Services may involve the transmission to us of certain personal information, and the collection, use, and sharing of such personal information are further described in the Privacy Policy. If you do not agree to any of the terms in this Agreement, do not access or use the Services.

If you accept or agree to the Agreement on behalf of a company or other legal entity, including as an enterprise customer, you represent and warrant that you have the authority to bind that company or other legal entity to the Agreement and, in such event, "you" and "your" will refer and apply to that company or other legal entity.

The sections below titled "Binding Arbitration" and "Class Action Waiver" contain a binding arbitration agreement and class action waiver. They affect your legal rights. Please read them.

Capitalized terms not defined in these Terms of Service shall have the meaning set forth in our Privacy Policy.

1. About the Services

Sonder provides the Services as an online interactive platform that enables users to connect, communicate, and interact with one another and to create, draft, edit, organize, publish, and share life stories and other content. Without limiting the foregoing, the Services include (a) optional narrator-style experiences and conversational or AI-assisted tools that help users draft or refine content at the user's direction, and (b) tools that allow users to upload or import materials they choose (including text, audio recordings, photos, videos, calendars, message histories, and other data files) for the purpose of generating, organizing, summarizing, or refining content. The Services host and display content created and submitted by users ("User Contributions") and facilitates interaction among members of the Sonder community. Certain features of the Services may incorporate artificial intelligence or machine learning technologies that assist users in drafting or refining content at the user's direction; however, users retain full control over whether, how, and in what form any content is published. Sonder does not control, endorse, or guarantee the accuracy, completeness, or legality of any User Contributions or any AI-assisted output. You acknowledge that Sonder acts solely as a provider of an interactive platform and related tools through the Services, and is not the publisher or speaker of User Contributions submitted by users.

2. Important Information About Use of the Service

Age Restriction. The Service is not intended for or directed to children. You may use the Service only if you are at least 13 years of age or, if higher, the age at which an individual is no longer considered a "child" under the applicable data protection or privacy laws of your jurisdiction (the "Minimum Age"). If you are below the Minimum Age in your jurisdiction, you may not access or use the Service.

AI Interaction Disclosure. Certain features of the Services use artificial intelligence to transcribe audio you submit and to generate, summarize, or refine content at your direction. When you use these features, you are interacting with software-driven AI systems rather than a human representative. We will clearly disclose within the interface when AI-powered features are being used. If you ask whether you are interacting with artificial intelligence, we will accurately disclose that you are interacting with AI and not a human. You remain responsible for reviewing and deciding whether, how, and in what form to publish or rely on any AI-assisted content generated through the Services.

3. Accounts

To access certain features of the Services, you may be required to create an account. You agree to provide accurate, current, and complete information and to update such information as necessary to maintain its accuracy. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not responsible for any loss or damage arising from your failure to safeguard your account credentials.

We reserve the right to suspend or terminate your account at any time, in our sole discretion, for any violation of this Agreement or for any other lawful reason.

4. Mobile Application License

We grant you a limited, non-exclusive, non-transferable, revocable license to download and install a copy of the mobile application (the "App") on a mobile device that you own or control and to access and use the App and the Services, including any features, functionality, and proprietary technology made available through the App, solely for your personal or internal business purposes and in accordance with these Terms. Sonder reserves all rights in and to the App not expressly granted to you.

If you download the App from the Apple App Store ("Apple App"), you may use the Apple App only: (i) on an Apple-branded product running iOS; and (ii) as permitted by the "Usage Rules" set forth in the Apple App Store Terms of Service. Apple is not responsible for the App or its content and has no obligation to provide maintenance or support services. Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the Apple App.

Your mobile carrier's standard data, text, and voice charges may apply when using the App.

5. User Contributions

User Contributions. The Services allow you to post, submit, publish, display, or transmit content and materials to other users ("User Contributions", as further described in Section 1), including text, images, videos, links, comments, and other information. All User Contributions must comply with the Content Standards and Acceptable Use rules set out in Sections 7 and 8. Any User Contribution you post will be considered non-confidential and non-proprietary.

License Grant. By posting any User Contribution, you grant Sonder and its affiliates, service providers, licensees, successors, and assigns a perpetual, worldwide, non-exclusive, royalty-free, fully paid-up, sublicensable, and transferable license to use, host, store, reproduce, modify, adapt, analyze, create derivative works from, and otherwise process your User Contributions for any purpose, including operating and improving the Services, displaying User Contributions to other users, and developing and training Sonder's artificial intelligence and machine learning technologies. You acknowledge and agree that insights, learnings, and improvements derived from your User Contributions may become embedded in Sonder's models in a manner that cannot practicably be separated or removed. Sonder retains a perpetual, irrevocable, royalty-free, sublicensable license to all such derived insights, learnings, improvements, and any aggregated or de-identified data, even after deletion of your User Contributions or termination of your account. You represent and warrant that you own or control all rights necessary to grant this license.

Data Restrictions. You agree not to post any User Contribution that contains: (i) the personal information, image, likeness, or other identifying information of any third party unless you have obtained all necessary rights, consents, permissions, and authorizations from such third party to post such content and to grant Sonder the rights set forth in this Section; or (ii) protected health information subject to HIPAA, financial data subject to GLBA, educational records subject to FERPA, or other data subject to industry-specific regulatory requirements (collectively, "Regulated Data"), unless expressly authorized by a separate written agreement with Sonder. You represent and warrant that any User Contribution you post complies with the foregoing and does not violate any applicable data protection, privacy, or other law, regulation, or third-party right. Sonder has no obligation to verify your compliance with this Section and assumes no responsibility for your failure to obtain required consents or authorizations. Any violation of this Section shall be deemed a material breach of this Agreement, and Sonder disclaims any obligations arising under regulatory frameworks with respect to data submitted in violation of this Section. Without limiting the foregoing, you are solely responsible for obtaining all legally required consent from all participants before recording, uploading, or sharing any audio or video content, including compliance with applicable wiretapping, eavesdropping, and recording laws.

Moderation and Enforcement. We may, but are not obligated to, monitor, edit, or remove any User Contributions at any time, in our sole discretion, without notice. We may disclose your identity or other information about you to any third party who claims that your User Contribution violates their rights, including intellectual property or privacy rights. We may cooperate fully with law enforcement authorities or court orders requesting or directing us to disclose the identity of anyone posting User Contributions. You waive and hold harmless Sonder from any claims resulting from any action taken by Sonder during, or as a consequence of, investigations by Sonder or law enforcement.

6. Content Standards

These content standards apply to all User Contributions. User Contributions must comply with all applicable federal, state, local, and international laws and regulations. User Contributions must not:

• Contain any material that is defamatory, obscene, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable;
• Promote sexually explicit material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age;
• Infringe any patent, trademark, trade secret, copyright, or other intellectual property or other rights of any person;
• Violate the legal rights of others, including rights of publicity and privacy, or contain any material that could give rise to civil or criminal liability under applicable laws;
• Be likely to deceive any person;
• Promote any illegal activity, or advocate, promote, or assist any unlawful act;
• Impersonate any person or misrepresent your identity or affiliation with any person or organization;
• Contain unsolicited advertising, promotional materials, spam, chain letters, pyramid schemes, or other commercial solicitations;
• Give the impression that they emanate from or are endorsed by Sonder or any other person or entity, if this is not the case; or
• Contain the personal information, image, likeness, or other identifying information of any third party without their consent.

7. Acceptable Use

By accessing and/or using the Services, you hereby agree to comply with the following guidelines:

• You will not use the Services for any unlawful purpose or in violation of any applicable law;
• You will not access or use the Services to collect any market research for a competing business;
• You will not impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
• You will not decompile, reverse engineer, or disassemble any software or other platform or processes accessible through the Services;
• You will not cover, obscure, block, or in any way interfere with any advertisements and/or safety features on the Services;
• You will not circumvent, remove, alter, deactivate, degrade, or thwart any of the protections on the Services;
• You may not use any robot, spider, scraper, crawler, or other automated means to access the Services for any purpose without our prior written permission;
• You will not take any action that imposes or may impose an unreasonable or disproportionately large load on our technical infrastructure;
• You will not interfere with or attempt to interrupt the proper operation of the Services through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or attempt to gain access to any data, files, or passwords related to the Services through hacking, password or data mining, or any other means; and
• You will comply with the data restriction provisions of Section 5(c).

We reserve the right, in our sole and absolute discretion, to deny you (or any device) access to the Services, or any portion thereof, without notice.

8. Copyright Infringement

If you believe that any User Contributions violate your copyright, you may submit a notification pursuant to the Digital Millennium Copyright Act ("DMCA") by providing our designated Copyright Agent with the following information in writing: (i) a physical or electronic signature of the copyright owner or authorized agent; (ii) identification of the copyrighted work claimed to be infringed; (iii) identification of the material claimed to be infringing and its location on the Services; (iv) your contact information; (v) a statement that you have a good faith belief that the use is not authorized; and (vi) a statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner.

Our designated Copyright Agent can be reached at:

Sonder Interfaces, Inc.
Attn: Copyright Agent
349 9th St, Suite 300
San Francisco, CA 94103

Repeat Infringer Policy: In accordance with the DMCA and other applicable law, Sonder has adopted a policy of terminating, in appropriate circumstances and at Sonder's sole discretion, the accounts of users who are deemed to be repeat infringers. Users who receive three (3) strikes may be deemed repeat infringers, though Sonder retains sole discretion to determine whether a strike has occurred and whether termination or other action is appropriate.

9. Feedback

We welcome and encourage you to provide feedback, comments, and suggestions for improvements to the Services ("Feedback"). Although we encourage you to contact us, we do not want you to, and you should not, submit any content that contains confidential or proprietary information. By submitting Feedback, you irrevocably assign to Sonder all right, title and interest in and to such Feedback. To the extent any rights in the Feedback cannot be assigned, you grant Sonder a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, fully paid-up, transferable, and sublicensable license to use, reproduce, modify, adapt, publish, translate, distribute, display, perform, and otherwise exploit such Feedback for any purpose, including developing, improving and commercializing the Services, without compensation or attribution to you.

10. Intellectual Property

Ownership. The Services, including all software, features, functionality, algorithms, models, text, graphics, and other proprietary technology made available through the Services, are owned by Sonder or its licensors and are protected by intellectual property and other applicable laws. Except for the limited rights expressly granted in these Terms, no rights, title, or interest in or to the Services are transferred to you. The trademarks, service marks, and logos displayed on the Services are the property of Sonder or their respective owners, and you may not use any such marks without prior written permission.

Restrictions. You may not: (i) copy, modify, or create derivative works of the Services; (ii) distribute, transfer, sublicense, lease, lend, or rent the Services to any third party; (iii) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services; or (iv) make the Services available to multiple users except as expressly permitted by Sonder.

11. External Sites

The Services may contain links to third-party websites ("External Sites"). These links are provided solely as a convenience to you and not as an endorsement by us of the content on such External Sites. We are not responsible for the content of any linked External Sites and do not make any representations regarding the content or accuracy of materials on such External Sites. If you decide to access linked External Sites, you do so at your own risk.

12. Additional App Store Terms

Apple App Store. The following terms apply to any version of the Apple App and are in addition to all other terms contained in these Terms of Service:

• These Terms of Service are concluded between you and Sonder only, and not Apple. Sonder, not Apple, is solely responsible for the Apple App and content thereof.
• Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the Apple App.
• In the event of any failure of the Apple App to conform to any applicable warranty, you may notify Apple for a refund of the purchase price. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation with respect to the Apple App.
• Apple is not responsible for addressing any claims relating to the Apple App or your possession and use of it, including product liability claims, regulatory compliance claims, and claims arising under consumer protection or privacy legislation.
• In the event of any third-party intellectual property infringement claim, Sonder, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of such claim.
• You represent and warrant that you are not located in a country subject to a U.S. Government embargo, or designated as a "terrorist supporting" country, and you are not listed on any U.S. Government list of prohibited or restricted parties.
• Apple, and Apple's subsidiaries, are third-party beneficiaries of these Terms of Service as related to your license of the Apple App.

13. No Warranties; Limitation of Liability

The Services, and the content are provided on an "as is" and "as available" basis. Sonder hereby disclaims any and all express, implied, or statutory warranties, including, without limitation, any warranties of non-infringement, merchantability, fitness for a particular purpose, availability, error-free or uninterrupted operation, and any warranties arising from a course of dealing, course of performance, or usage of trade.

To the fullest extent permitted by applicable law: (i) Sonder shall not be liable for any indirect, incidental, consequential, special or exemplary damages, including lost profits, lost data or business interruption, arising from or related to the Services; (ii) Sonder shall not be liable for any User Contributions posted by any user or for any loss or damage resulting from your reliance on User Contributions; (iii) Sonder shall not be liable for any output from AI features or for any decision or action you take based on AI-generated output; and (iv) any direct damages that you may suffer as a result of your use of the Services shall not exceed one hundred dollars ($100).

Sonder does not control, endorse, or adopt any User Contributions. Sonder acts as a provider of an interactive computer service and is not the publisher or speaker of User Contributions.

AI features may produce inaccurate output and do not constitute legal, medical, financial, or other professional advice. Sonder has no obligation to monitor, verify, or correct User Contributions or AI-generated output. You assume all risks associated with your use of AI features.

Your sole and exclusive remedy for any dissatisfaction with the Services, User Contributions, or AI features is to stop using the Services.

Some jurisdictions do not allow the exclusion of certain warranties or limitation of damages. Some of the above limitations may not apply to you. Nothing in this Agreement excludes or limits liability for fraud, personal injury, or any liability that cannot be excluded under applicable law.

Features designated as "beta," "preview," "experimental," or similar ("Experimental Features") are provided on an as-is basis without any warranty, and Sonder shall have no liability arising from your use of such Experimental Features. We may modify or discontinue Experimental Features at any time without notice.

14. Limitation on Time to File Claims

To the fullest extent permitted by applicable law, any cause of action or claim you may have arising out of or relating to these Terms or the Services must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.

15. Indemnification

To the fullest extent permitted by applicable law, you will indemnify, defend, and hold Sonder and its shareholders, members, officers, directors, employees, agents, and representatives (collectively, "Sonder Indemnitees") harmless from and against any and all damages, liabilities, losses, costs, and expenses, including reasonable attorney's fees (collectively, "Losses") incurred by any Sonder Indemnitee in connection with a third-party claim, action, or proceeding (each, a "Claim") arising from (i) your breach of this Agreement; (ii) your misuse, infringement or misappropriation of the Services; (iii) your User Contributions or use of the Services; (iv) your violation of any third party's rights; (v) your impersonation of any person or entity; (vi) your failure to obtain required consents from any third party; (vii) your submission of Regulated Data in violation of this Agreement; (viii) your recording, uploading, or sharing of any audio or video content without legally required consent; and/or (ix) your violation of any applicable law in connection with your use of the Services.

16. Binding Arbitration

To the fullest extent permitted by applicable law, in the event of a dispute arising under or relating to this Agreement, the Services, or any other products or services provided by us (each, a "Dispute"), such dispute will be finally and exclusively resolved by binding arbitration governed by the Federal Arbitration Act ("FAA"). Neither party shall have the right to litigate such claim in court or to have a jury trial, except either party may bring its claim in its local small claims court, if permitted by applicable rules and within such court's jurisdiction. All disputes will be resolved before a neutral arbitrator whose decision shall be final and binding. The arbitration shall be commenced and conducted by JAMS pursuant to its then current Comprehensive Arbitration Rules and Procedures. Each party will be responsible for paying fees as required by applicable JAMS rules. The arbitration may be conducted in person, through the submission of documents, by phone, or online. If conducted in person, the arbitration shall take place in the United States county where you reside.

17. Class Action Waiver

To the fullest extent permitted by applicable law, you agree that any arbitration or proceeding shall be limited to the Dispute between us and you individually. No arbitration or proceeding shall be joined with any other; there is no right or authority for any Dispute to be arbitrated on a class action basis or to utilize class action procedures; and there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. You agree that you may bring claims against us only in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

18. Equitable Relief

You acknowledge and agree that in the event of a breach or threatened violation of our intellectual property rights and confidential and proprietary information by you, we will suffer irreparable harm and will therefore be entitled to injunctive relief to enforce this Agreement. We may, without waiving any other remedies under this Agreement, seek from a court of competent jurisdiction any interim, equitable, provisional, or injunctive relief that is necessary to protect our rights and property pending the outcome of the arbitration referenced above. You hereby irrevocably and unconditionally consent to the personal and subject matter jurisdiction of the federal and state courts in the State of California for purposes of any such action by us.

19. Controlling Law; Exclusive Forum

The Agreement and any action related thereto will be governed by the laws of the State of California without regard to its conflict of laws provisions. For disputes not subject to binding arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in the State of California.

20. Termination of the Agreement

We reserve the right, in our sole discretion, to restrict, suspend, or terminate the Agreement and/or your access to all or any part of the Services, at any time and for any reason without prior notice or liability. We reserve the right to change, suspend, or discontinue all or any part of the Services at any time without prior notice or liability. You may terminate this Agreement at any time by discontinuing your use of the Services and, if applicable, closing your account.

Upon termination of this Agreement for any reason: (i) all rights and licenses granted to you under this Agreement will immediately terminate, and you must cease all use of the Services; (ii) any accrued payment obligations will remain due; and (iii) your User Contributions will continue to be retained and processed in accordance with our Privacy Policy and applicable law.

21. Compliance with Applicable Laws

We make no representation that the Services are appropriate or available for use in any particular jurisdiction. You are responsible for complying with applicable laws in connection with your access to and use of the Services.

22. Miscellaneous

If any provision of this Agreement is held to be invalid, illegal, or unenforceable, such provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect. You may not assign any of your rights, duties, or obligations under these Terms of Service without written consent from Sonder. Our failure to act on or enforce any provision of the Agreement shall not be construed as a waiver of that provision or any other provision. The Agreement constitutes the entire agreement between you and us with respect to the subject matter.

We shall not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including acts of God, natural disasters, governmental actions, labor disputes, internet or telecommunications failures, power outages, or other force majeure events.

23. Changes to the Services and Terms

We may modify, suspend, or discontinue the Services, or update this Agreement, at any time in our sole discretion. If we update the Agreement, we will post the updated version on the Website or platform. Your continued use of the Services after the updated Agreement becomes available constitutes your acceptance of the changes.

24. Contact Us; Cancellation

If you have any questions about these Terms of Service or the Services generally, or if you wish to terminate your account, you may contact us using the information below:

Email: harvin@sonder.inc

Mailing Address:
349 9th St, Suite 300
San Francisco, CA 94103